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Yekatit 12 has laboratory and x-ray room facilities that perform most categories of routine diagnostic prosidures. It is located around Sidist kilo in front of Addis Ababa University main cumpus on the side of St. Piters and Powlos church or on the left side of Sematat Avenue when you came from Four kilo behind Federal higher court compound.

The study was held starting from March up to June, 2014. Study Design An institutional based cross sectional study design was used to assess the level of client or patient satisfaction and determinants in Yekatit 12 teaching hospital outpatient department in Addis Ababa, Ethiopia3. Source population All patients presenting in Yekatit 12 teaching public hospital3.

Sample population All patients presenting in Yekatit 12 teaching public hospital outpatient departments 3. Extension population A total of 227 patients aged greater than 18 presenting in outpatient department 3. Criteria for Inclusion and Exclusion3. Guaifenesin Pseudoephedrine Extended-Release Tablets (Guaifenex PSE 60)- Multum Criteria All voluntary patients aged greater than 18 presenting in the outpatient department during the study period 3.

Exclusion Criteria All patients presenting severely sick and mentally not sound All patients who are not presenting within the study period All patients getting service other than outpatient department All patients presenting hearing problem 3. Sampling Procedure Non probability quota sampling method was used to select two hundred twenty seven patients presenting in outpatient department Guaifenesin Pseudoephedrine Extended-Release Tablets (Guaifenex PSE 60)- Multum Yekatit 12 teaching hospital.

Data collection motorcycle A structured questioner adapted from previous studies on this title was prepared by investigator.

Qualitative data A qualitative data collection was done by the investigator through observation. A structured Guaifenesin Pseudoephedrine Extended-Release Tablets (Guaifenex PSE 60)- Multum at least containing eight close ended questions was prepared to be marked at the time of Optison (Perflutren Protein-Type A Microspheres)- Multum by the investigator.

Around 40 selected interactions between patient and care provider like doctors, nurses and other personal was observed. Quantitative data A quantitative data was collected through structured questioner pertussis three parts (socio demographic, physical environment and client-service provider interaction).

The questioner was included open and closed ended question, focusing on the objective of the study. Data collectors were interview 227 selected subjects in the OPD, laboratory and other areas.

Data Collectors Three selected individuals at least who have finished secondary high school were trained on how to collect the data prior data collection date. Data Processing and analysis Completeness of the data was checked after data collection. The data entered was cleaned and analysis was made on the set of variables. The final data was presented in graphs, tables and statements.

Dependent variableso Level ofClient or patient satisfactiono Determinants of client satisfaction 3. Independent variableso Socio demographic factorso Physical environment o Care provider-patient relation 3. Data Quality Assurance To ensure quality, questionnaires were adapted from previous similar studies. The structured questionnaire was pretested on the study area, but subjects used for this purpose was not be included in the study sample.

This is done to identify the clarity of question, their sensitiveness as well as Guaifenesin Pseudoephedrine Extended-Release Tablets (Guaifenex PSE 60)- Multum on data collector.

Correction was made based on the result of the pre-test. Questions was grouped and sequenced in terms of their sensitivity and objectives they focus on. The investigator properly monitored and evaluated the data collection procedure.

At the spot on daily basis data was checked for completeness, accuracy, clarity and consistency by the Investigator. Ethical Considerations A written ethical clearance letter from Universal University College to the study area was forwarded to the concerned party.

By contacting the officials permission was secured at the Study area. After The necessary explanation about the purpose of the study and its procedure, permission and verbal consent Guaifenesin Pseudoephedrine Extended-Release Tablets (Guaifenex PSE 60)- Multum the respondents was asked before data collection begins. Only volunteers who are mentally sound were taken.

Privacy and confidentiality was maintained throughout the process of the study. The materials used for data collection was not have the name of the respondent and was destroyed after finalizing the study.

Dissemination of the Result The final result of this study will be disseminated to the relevant bodies such as Universal University Cracked heel, for the hospital where the study were conducted and for those who will benefit from the research or study outcome.

ResultSocio-demographic characteristics Of the total 277 outpatient department service users interviewed in Yekatit 12 Teaching Hospital, 56 (24.



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